Instrument Management & Customer Service Specialist
Penn Dental Medicine, University of Pennsylvania
May 2023 to present
Philadelphia, PA
- Keep five specialty clinics supplied for morning and afternoon sessions. That’s over 1,000 instruments a day, plus implant kits from four manufacturers.
- Built a pre-staging system around sterilizer cycle times. Urgent requests are back in 15 minutes.
- Came up with and developed a new inventory process for the main clinic and the Shils clinic. It cut the dispensing department’s quarterly materials spending by 40%.
- Handle purchase orders, vendor payments, and repair claims with the implant companies, and keep track of what we spend.
- Wrote the closing checklist the sterilization team uses every day, plus onboarding and setup guides for things people used to just pass along by word of mouth.
- Train new staff on all five clinics and show each new class of students how the window works.
- Set up and break down the clinics for licensing exams twice a year.
- Check the oxygen tanks and keep the crash carts stocked and in date.
- Built a web app for the prosthodontics clinic that compares impression materials (see Things I’ve built).